Mediation: What happens at a mediation?

A step by step guide to the different stages of a typical mediation, including a section on telephone mediation. This note sets out what happens at a mediation and what is involved in the opening, exploration, negotiation and settlement phases. It provides practical tips on documenting a settlement and how to formalise a settlement agreement from a US perspective. It also provides advice on how to get the best out of the mediation process and maximise your chances of a successful outcome.

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