Training and Competence of employees: Financial Services Skills Council consultation on reform of retail financial services performance standards

The standards setting body for the financial services sector, the Financial Services Skills Council (FSSC), has issued a Consultation Paper on reform of retail financial services performance standards, as part of its reform of the National Occupational Standards that fall within its remit. The FSSC seeks the views of employers and other stakeholders on the following proposals: (1) A single framework will be formed for retail financial services performance standards incorporating standards for banking, building society activities, general insurance, long term insurance, investment administration and financial advice; (2) The framework will take the form of a "menu" that groups standards under common themes (such as customer care). Employers will be able to use the menu to select and profile the competence requirements of different roles within their businesses; and (3) the revised standards will be expressed in a new format that describes both performance and knowledge requirements. Comments on the consultation paper are requested by 28 April 2005.

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