"One of the guiding principles of our knowledge management strategy is to restrict ourselves to things that add value in the context of the way clients use and perceive our services."

"PLC plays a key role in our knowledge management strategy."

"A subscription to PLC provides us with guidance and materials that allow us to retain more work in-house without relying on external counsel. Our trust in PLC's material helps us to focus on the value-adding component of our role, putting our time to best use rather than reinventing the wheel. When we get a query from the business, PLC allows us to get on top of areas of law that we do not practise regularly. We can do this both quickly and confidently based on the clear presentation of the material and the frequency with which it is updated. The PLCCross-border Handbooks are also particularly useful to us and PLCWhich Lawyer? is often our starting point when it comes to finding law firms in a new jurisdiction. The PLC update e-mails consolidate everything that has happened in one place and avoid the need to trawl through any number of other e-mails. You only have to work out the hourly rate of an in-house lawyer to know that a subscription to PLC is excellent value for money."

"In a fast-moving environment in which we work we are expected to give first-class advice quickly and get it right every time. If a business is expecting its lawyers to advise on a number of areas, a tool like PLC is a must. PLC research and know-how gives you the ability to get up to speed, quickly and reliably - it is both user-friendly and effective. The practice notes are a great steer and the cross-border content is also excellent in giving quick guidance on international issues. In summary, PLC does what it says on the tin: it is a practical law resource; it is great at giving you an introduction to new topics; it is a valuable know-how tool; and it is quick and accessible."

"The Shell Group operates in many countries and I have dealt with projects in more than 30 jurisdictions, so it is extremely valuable for me to get an understanding of a legal regime in another jurisdiction from the PLCCross-border materials. At Shell I do predominantly portfolio work across the downstream business outside the UK. I first came across PLC in 2003 and now I use PLC materials to help me form the right questions to raise with local counsel - it gives me the platform to help me to know the questions to ask. If I get instructions and I don't know a lot about the legal regime in the country, a substantial part of my background knowledge comes from PLC. I also particularly like the checklists. They are quick to go through, useful as a reminder and to reassure myself that I have covered the basics. If I draw up an agreement I like to refer back to PLC materials to make sure that I have not missed any major items. I really value the range of materials provided by the Practical Law Company. PLC provides a reliable and credible resource and one single website where you can access the range of guidance you need."

"PLC understands that it is talking to a busy audience. Their legal updates are read religiously in our department, they are rather like our weekly newspaper that reliably delivers significant legal developments and market knowledge. Before PLC came along, you would have a pile of magazines on your desk that you would endeavour to absorb once a month or weblinks which would need methodically sifting for new developments. By the time you had finished reading, selecting and analysing articles their usefulness and currency would be lost. The layered approach of having a clear head note, detailed report and links into primary sources means than you can make an instant decision on what is relevant, as well as drill down into the detailed law with minimal clicks of the mouse and in a logical manner. For the client, this means that they have timely, focused and tailored advice. For me, this means I can remain on top of current developments and have efficient access to legal material which would otherwise be very time-consuming to obtain. PLC thus frees me up for other important client and internal tasks. Working at a firm where the fee-earners are largely responsible for knowledge management and updating precedents, PLC assists fee-earners by alleviating the headache and constant paranoia they might not be as quite up to date and in control of the underlying legal resources as they expect that they should be. PLC employs experienced lawyers who understand the relevant issues underpinning fee-earning work, and they give us access to materials which reflect the issues we are facing. Ultimately we judge PLC on the quality of their output: what is clear is like us they are delivering to clients (the lawyers) who have high expectations."

"PLC is designed for lawyers who are in practice advising clients; it's practical, commercial and concise. If I read something on PLC, I can trust it to be correct and complete. Put simply, it gives you what you need to know without comprising on quality. PLC represents excellent value for money because it gives access to the high calibre lawyers who understand the issues we deal with. Having access to PLC reduces the pressure placed on our firm to increase spend on internal support, and with access to PLC we can achieve the quality we need, realise efficiencies and minimise personnel costs.

PLC is now an essential part of the way we work. The legal updates are timely, succinct and extremely informative. Without access to legal updates people would not be able to keep up with the ever increasing volume of developments. Where the firm is not using PLC precedents to draft the main document the PLC precedents can be used as a benchmark. For Weil Gotshal & Manges it is important to operate at the highest level of quality. PLC enables us to ensure that we give high-quality advice to clients and to focus on how the key legal issues in each particular circumstance.

The practical, plain English approach of PLC allows associates to accelerate their learning and improve their legal competence. Using PLC, associates are engaged with legal developments before the firm has delivered internal training. For partners, PLC is an assurance of quality and helps to minimise risk by ensuring junior lawyers have the right level of support. Ultimately, PLC allows our lawyers to spend more time on fee-earning: this is where we need them to be."